myrealestate.express
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sandy@myrealestateexpress.com.au 1300 730 771

Communicating With Us

At myrealestate.express, we believe great partnerships are built on clear, timely communication. Whether you're ordering products, asking questions, or exploring new ways to market your business, we make it easy for you to get in touch.

Fast Support & Real Time Help

Get instant support at myrealestate.express. Use live chat for real-time help with orders, magazines, and technical issues, or email us for projects and feedback. Fast, reliable communication to keep your marketing moving.

Instant Chat

We know you're busy. Instant chat is like having us sitting right next to you, solving problems on the spot.

  • Our production crew and developers are on chat throughout the day.
  • Get immediate help with placing an order, altering an order, doing your magazine, or solving technical issues.
  • If your query isn't urgent, it's better to send an email so it can be added to the production queue.
IMPORTANT: Chats time out after 2 minutes of inactivity. If you have to step away, start a new chat when you return. Don't assume your issue has been fixed until we confirm it. We'll always let you know if we've resolved it, if you need to hang on, or if it's gone to the right person.

Approving or Amending an Order

When you hit APPROVED for an order in the portal, your order goes straight to production.

  • Add a comment if you've discussed amendments with us, need a non-standard quantity, or require account manager review.
  • Comments are also used internally to flag new files or artwork updates to production.
IMPORTANT: If you need to make a change after approval, always use Instant Chat or call us. Our production team moves so quickly that orders can be approved, printed, and on the press within minutes. By the time an email is read, it might be too late.

Email

We love hearing from you — whether it's ideas, feedback, or account matters.

Email us at sandy@myrealestateexpress.com.au

  • For Projects, pricing, or service questions, artwork or production information.

Report Any Issues

Something not working as expected?

  • Use Instant Chat — it goes straight to the right team (developers or customer service)
  • Don't be shy — if you're having trouble, others probably are too. We want to fix it fast so your workflow isn't interrupted.

Have Some Fun With Us, Socially

We're always sharing updates, campaign ideas, and inspo:

Need Anything Else?

We're here with whatever you need. Have questions or a project in mind.
Reach out to us today.

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